Saturday, August 24
 
Knowledge Base Article
 Troubleshooting: Timeforce
Article ID: 1223, Product: Millennium 3, Last Updated: 10/8/2012
Troubleshooting: Timeforce

How to Correct Commonly Encountered Issues in TimeForce

The instructions in this article are contained in the following sections:

Unable to Connect to the Time Clock

Ping a Clock’s IP Address

Error 10060 Populates at the Time Clock or on ClockLink

Error 10061 Populates at the Time Clock or on ClockLink

Time Clock Has a Blank Screen (a.k.a. “Dead Clock”)

Adding a Time Clock to TimeForce

How Do I Calibrate a Time Clock?

Why Are Punches from a V850 Clock Not Uploading Punches to ClockLink?

Programming the IP Address & Gateway on Hand Punch Clocks (HP1000E & HP3000E)

Unable to Connect to the Time Clock

Follow these suggested steps when you are diagnosing a situation in which you cannot connect to a time clock:

  1. Open the back of the clock.
  2. Check that the link and activity lights are on (solid green light and flashing red light).
  3. Power cycle the clock:
    • Model IQ 1000 — Unplug and plug back in.
    • Models 800 & 850 — Select Menu > 3 > Enter.
  4. Check the power supply.
    • Plug into a different outlet (one that is known to be working).
  5. Check the Ethernet port.
    • Plug into different Ethernet port (one that is known to be working).
    • Plug a cross-over cable directly into the clock and then into a computer.

Ping a Clock’s IP Address

Note

In order to troubleshoot issues with time clocks, you may need to “ping the IP address” to determine if a connection to the clock can be established.

You need to get to a command prompt in order to “ping.” You also need the host name or the IP address of the device you are attempting to ping.

  1. In Windows, open the command window by clicking Start > Run.
  2. Type cmd.
  3. Press the [Enter] key or click the OK button.
    • This will bring up a DOS dialogue box.
  4. In the dialogue box, type  ping hostname  –or–  ping IPaddress.
    • For example: ping 67.211.238.202
  5. Press the [Enter] key.
    • You should see a line that reads:  Pinging 67.211.238.202 with 32 bytes of data
    • You will receive either a response or a time-out.

A time-out indicates the IP Address or host name you entered cannot be accessed.

Error 10060 Populates at the Time Clock or on ClockLink

If an error 10060 populates at the time clock or on clock link, follow the below instructions.

You must ping the clock’s IP address. See the instructions above on how to ping a clock’s IP address.

  • If it responds:
    1. Make sure UDP port 5402 is open on the network.
    2. Make sure the clock is not locked up.
      • View the clock to see if it is responding correctly. If the lock is locked, power cycle the unit by unplugging the clock from the power source and the Ethernet plug.
    3. Make sure the clock and computer are in the same subnet.
  • If it does not respond (request timed out):
    1. Check the back of the clock to ensure there is a solid green light and a rhythimatically flashing red light.
      • If the light is not on, the clock is not connecting to the network.
    2. Ensure that the module is not loose or damaged.
    3. Ensure that the Ethernet cable is inserted completely.
    4. Try a different Ethernet connection (known working source).
    5. Make sure clock and computer are in the same subnet.

Error 10061 Populates at the Time Clock or on ClockLink

If error 10061 populates at the time clock or on clock link, follow the below instructions:

  1. Disconnect the clock from the network and ping the IP address (see above).
  2. If it replies, then the IP address is not static.

Note

All time clock IP addresses being used must be static. The IT group must obtain a static IP address.

Time Clock Has a Blank Screen (a.k.a. “Dead Clock”)

Following is the suggested process when dealing with a time clock with a blank screen:

  1. Open the back of the clock.
  2. Insert screw driver into the contrast knob (adjust brightness of the display).
    • Model IQ 1000 — Top center.
    • Models 800 & 850 — Top right-hand corner.
  3. If clock showing --:--, it’s not “dead”; needs the time & date to be set: Menu > 1 > Enter (enter in military, 24-hour format).
  4. Check the power supply.
    • Plug into a different outlet (one that is known to be working).
  5. Power cycle the clock.
    • Model IQ 1000 — Unplug and plug back in.
    • Models 800 & 850 — Select Menu > 3 > Enter.

Adding a Time Clock to TimeForce

To add a time clock to TimeForce, perform the following steps:

  1. Set the IP address, subnet, and gateway on the clock itself.
  2. Set up ClockLink at the end client’s server.
    • Refer to the ClockLink installation guide.
       

Then to set up that time clock in TimeForce, perform the following steps:

  1. Select Admin > Clock Settings.
  2. Figure 1:  Clock Settings



  3. Look at the figures and field explanations below to set up a Hand Punch clock:
  4. Figure 2:  Columns and fields for setting up a clock



    Figure 3:  Additional fields



Hand Punch Clocks

 

Clock ID

The Hand Punch clocks always use a clock ID of 0 and will default to this when selecting the model type.

Model

Hand Punch clocks are always RSI models.

Description

Enter a description that you would like to show up as the clock in ClockLink.

Group Name

Leave as is No Group. (This feature is not currently used in TimeForce.)

Connection Type

This will always be Ethernet Clock connection.

Please call Support if you have questions.

IP Address

Please enter the static IP Address give to the clock here.

Port Number

Leave blank. (This feature is not currently used in TimeForce.)

Default Department

Leave as No Department.

If you select a department it will default to this department for employees (not suggested).

Default Allowed Periods

Leave as is (We recommend using schedules, if these times are changed it will not allow employees to punch in before or after the specified time)

 

There are some options at the bottom right-hand corner of the screen:

 

Delete

Removes that specific clock that was set up.

Deactivate

Makes the clock inactive from ClockLink and TimeForce.

Copy

Copies the information on this page to another clock setup.

Update<

Refreshes the information on this page after modifications.

 

Other Clocks

Most other clocks will have the below information in the clock setting area:

 

Clock ID

We recommend to always setting the clock ID to 1.

Model

Select the model of the clock that will be used.

Description

Enter a description that you would like to show up as the clock in clock link.

Group Name

Leave as is No Group. (This feature is not currently used in TimeForce.)

Password

Always enter the model of the clock as the password.

Connection Type

This will always be Ethernet Clock connection.

Please call Support if you have questions.

IP Address

Please enter the static IP Address give to the clock here.

Port Number

Leave blank. (This feature is not currently used in TimeForce.)

Default Department

Leave as No Department.

If you select a department, it will default to this department for employees (not suggested).

Vacation Time

We recommend not to use this option but if selected it will allow the employee to look up one specified accrual policy at the clock.

Sick Time

We recommend not using this option but if selected it will allow the employee to look up one specified accrual policy at the clock.

Upload Schedule

If this box is checked, the schedules will be uploaded to the clock.

This can cause the employees not to clock in until their schedule allows, which is set up on the schedule rule.

Upload Relay Events

If the time clock has relay installed, this box can be checked to upload relay event information to the time clock.

Default Allowed Periods

Leave as is

It is recommended to use schedules. If these times are changed, it will not allow employees to punch in before or after the specified time.

Employees at clock

???

Departments at clock

???

Jobs at clock

???

Tasks at clock

???

 

There are some options at the bottom right-hand corner of the screen:

 

Delete

Removes that specific clock that was set up.

Deactivate

Makes the clock inactive from ClockLink and TimeForce.

Copy

Copies the information on this page to another clock setup.

Update<

Refreshes the information on this page after modifications.

 

How Do I Calibrate a Time Clock?

To calibrate a time clock, perform the following steps:

  1. Press [Clear] then [Enter].
    • Clock will prompt: Enter ID.
  2. Enter the Supervisor ID and press [Enter].
  3. Place hand to verify.
    • Clock will prompt: Enter Password.
  4. Press [1] then [Enter].
  5. On the CALIBRATE screen press [# YES].
  6. The clock will display the current calibration in the format of rX cX eX.
  7. Press [# YES] to calibrate.
    • Clock will display -Please Wait- then go back to the CALIBRATE screen.
  8. Press [# YES] to view the new Calibration Values to see if they have improved.
  9. Repeat steps 6—8 until the values no longer improve.
  10. Note the final values and compare with the below information.
    • The value to the right of r and c should be as close to 0 (zero) as possible.
    • The value to the right of e should be as close to 100 (one hundred) as possible.
  11. Press [#] to Recalibrate. You can view the calibration settings again afterwards to see if they improved.

If any of the first digits are over 5, and/or the 3rd digit is over 150, it will not read properly.

Why Are Punches from a V850 Clock Not Uploading Punches to ClockLink?

A client using a V850 clock is not seeing punches being uploaded to ClockLink. To troubleshoot the issue, follow the steps below to determine whether the Outbound Call Time setting is the cause:

  1. On the clock screen, see if there is a star or asterisk (*).
  2. If no star, try a test punch and see if a * or circle appears on screen and then disappears.
  3. If you see a circle, this means there are no pending punches to download and the clock setting is incorrect.
  4. On the clock, login as Admin and go to the clock setup.
  5. Communication > Outbound Options > Outbound Call Times.
  6. Change the arrow to Manual Only and hit enter.
  7. Go back in to Outbound Call Times. Be sure the arrow is still set to Manual Only.
  8. Complete a test punch on the clock and make sure that the * appears on screen.
  9. Download punches into ClockLink.

Programming the IP Address & Gateway on Hand Punch Clocks (HP1000E & HP3000E)

Prior to using a new Hand Punch timeclock (HP1000E & HP3000E), the IP address and the gateway must be set. Follow the instructions below:

  1. Press the Enter and Clear buttons at the same time.
    • Note: Skip to Step 4 if the clock is new and no one has been enrolled.
  2. Enter Card Number (must a enrolled as a Supervisor).
  3. Scan your hand.
  4. Enter 2 as the password.
  5. Press the soft key for No until you get to the Set Serial option. Select Yes.
  6. Enter the IP Address.
  7. Enter the Gateway.
  8. Select Enter then Clear until you get back to the main screen.